Servica’s way of working

Servica’s way of working

The purpose of Servica’s quality system is to ensure the quality and effectiveness of operations and to create the conditions for continuous improvement of operations. With the help of the operating system, we improve our ability to meet our customers’ requirements and achieve set goals.

The system not only facilitates and improves our everyday work, it also helps people from different work cultures to act in a uniform Servica way.

Everyone is responsible for the quality of our operations – from the management to the employees.

Quality policy

Our quality policy, which includes commitments and responsibilities in terms of quality as well as environmental and safety issues, is based on the operating principles defined by our management. Our operating principle:

• Our quality policy is to understand the customer’s needs and meet their expectations. The customer’s assessment and feedback on our services is the starting point for the planning and development of operations.
• Quality starts with a functioning work community and satisfied employees. We monitor employee satisfaction, take care of competence development and develop management work. We are committed to promoting occupational health and safety.
• We continuously improve the quality of our products, services and operations. Everyone is responsible for their own work performance and its quality. We collaborate across our organisation to share knowledge and best practices.
• We take social sustainability into account and strive to develop ways of working with a positive impact on the environment.
• We are a trusted partner and comply with legislation and other social requirements in everything we do.

Continuous improvement

Continuous improvement and development is important, as the way we do things today will not be enough tomorrow. We identify areas for continuous improvement through internal and external audits of the quality management system, but also through customer feedback. Development suggestions and feedback from our employees are welcome, as even the smallest things help us learn, and internal feedback helps us improve our operations.

Quality certificate

Servica’s quality system was awarded the first certificate in November of 2020 as proof that our quality system complies with the requirements of the ISO 9001: 2015 standard. The recertification of the audit took place in autumn 2023. With this certification, we prove to our customers that our operations and services meet the criteria of the international quality standard.